Products Information
What variety of macrame cords do you offer?
We proudly offer a wide range of macrame cords in 35 vibrant colors, available in various sizes and styles to suit all your creative needs. Our selection includes 1mm - 4mm in both Single strand and twisted (3ply) and we offer 3mm and 5mm braided cords.
How long are the cords in each 1kg spool?
The length varies by thickness:
▪︎ 1mm spool contains about 750 meters.
▪︎ 2mm spool contains about 350 - 400 meters.
▪︎ 3mm spool contains about 200 to 250 meters.
▪︎ 4mm spool contains about 150 meters.
Are all colors available in each type and size of cord?
Yes, all 35 colors are available across all our variations of macrame cords, ensuring you have the perfect shade for your project.
Are the prices inclusive of taxes?
Yes, all prices are inclusive of GST, so you can shop with transparency and confidence.
Shipping Information
Which courier services do you partner with for deliveries?
We collaborate with some of the best courier companies globally, including DTDC, FedEx, Amazon Shipping, Delhivery, and others, to provide efficient and reliable deliveries based on your location.
Do you offer international shipping?
Yes, we provide international shipping options with charges determined by the order quantity and destination country to ensure your macrame cords reach you wherever you are in the world. For international orders, please contact us for specific shipping rates.
Are all colors available in each type and size of cord?
Yes, all 35 colors are available across all our variations of macrame cords, ensuring you have the perfect shade for your project.
How are shipping charges calculated?
Shipping charges within India are based on the weight of your order, starting from Rs 100 for 1kg and going as low as Rs 25/kg for orders above 20kg, with detailed rates available for varying weights.
Do you offer any special shipping services for bulk orders above 50kg?
Yes, for bulk orders exceeding 50kg, we provide two shipping options to best meet your needs:
Home Delivery, where your order will be shipped directly to your specified delivery address at a flat rate of Rs 25 per kilogram.
Transport Delivery, which allows your order to be delivered to the nearest transport station for a reduced rate of around Rs 10 per kilogram. These options are designed to offer convenience and affordability for large orders. Please contact our customer support team for more details on bulk orders.
Orders and Returns
What is your return and refund policy?
We accept exchange only for products found to be defective. Please contact us within 7 days of delivery to initiate an exchange.
Can I cancel or modify my order after placing it?
Due to our commitment to prompt service, orders enter the supply chain quickly and cannot be cancelled or modified once placed. We recommend reviewing your order carefully before placing.
What should I do if I receive a damaged product?
If your product arrives damaged, please contact our customer support team within 7 days of delivery to initiate an exchange. Provide us with photos of the damage to expedite the process.
How can I track my order?
Once your order is dispatched, we'll provide you with a tracking number and link where you can monitor your order's shipping status.
Payment Related FAQs
Are there any hidden charges or fees?
No, there are no hidden charges or fees. The price you see at checkout is the final price, inclusive of all taxes and charges.
Will I receive an invoice for my order?
Yes, a hard copy of invoice will be sent to you along with your order , including detailed pricing and the GST amount. If you want a soft copy, please contact our Customer Support Team.
Is my payment information secure?
Yes, we prioritize your security and confidentiality. All payment information is encrypted and processed through secure gateways to protect your details.
What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards, UPI transaction, and other secure online payment methods.