FAQ
Short answers to the questions we hear most—orders, care, shipping, and support.
Handcrafted with loveSafe deliveryCustom orders available
Do you offer custom macrame orders?
Yes—sizes, colors, and quantities can often be tailored. Tell us what you need on the Contact page and we will confirm details and timelines.
How do I care for my macrame?
Spot clean gently with a soft, slightly damp cloth. Avoid harsh soaps and soaking. Let pieces air dry in shape, away from direct heat.
When will my order ship and how do I track it?
Most orders ship within 1–3 business days. Once dispatched, tracking is shared by SMS or email so you can follow delivery.
Can I return or exchange an item?
See our Returns & Refund Policy for eligibility. If something arrives damaged or wrong, contact us within 48 hours with your order number.
Do you work with bulk, retail, or corporate gifting?
We do. Share quantity, occasion, and any packaging needs via Contact us or WhatsApp and we will send options and a quote.